The entrepreneur Mauricio Vargas, founder of the website Reclame Aqui, died at 58 years of age due to complications from covid-19. He, who had been hospitalized for more than a week in a private hospital in São Paulo, leaves his parents, brother and two children.
Natural of Campo Grande, MS), Vargas was the president of the company he founded 20 years ago. Reclame Aqui is a website designed for consumer complaints about products and services.
He created the company in 2001 as a reaction to the stress he experienced after missing a flight to an important appointment. After the problem with the airline, which resulted in a loss of business, the businessman sought the company’s customer service to express his indignation and received no feedback.
From then on, Vargas noticed the need to create a website where the consumer could expose the problems and the inefficiency of the companies’ service channels, and that was how Reclame Aqui appeared, which is currently considered one of the main sources of information on consumption in the country. Parents.
Fernando Belem, founder of Repair, a technical assistance startup for home appliances invested by Reclame Aqui, paid tribute to Vargas in a post on Instagram. He also offered solidarity to family and friends.
“Today we have not managed to fix the course of things, nor have we managed to do everything, but we are sure that God will welcome him with open arms for everything he has done for Brazil. We will honor his legacy”, he wrote.
In October last year, Vargas spoke to the Estadão about Reclame Aqui projects. He told about the “prime” service that was launched after Black Friday. With a subscription of R $ 9.90 per month, the company offers help in solving problems reported on the complaints platform.
The businessman also spoke about the novelty of the “ConfieAqui”, a platform that does research and price comparison, in addition to showing companies with a good reputation. To boost the new projects, Vargas informed that Reclame Aqui sought foreign investments with the expectation of raising funds from $ 60 million to $ 100 million.
Currently, the company has revenues of approximately R $ 45 million per year and the ambition is, in 2022, reach an annual turnover of R $ 240 million. “We are looking for this investment to do everything we want. But we are boring, investors have already emerged with whom we did not want to talk. Our credibility is our greatest asset, I cannot lose that,” said Vargas in the interview.
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